Get in touch with our sales managers, write to hello@fmcgexcellencebv.eu specifying your inquiry.

You should provide the following information:
Product name

• Products size (g, kg, ml, l)
• Quantity (number of trays/pallets/trucks)
• Final destination address (postal code, city, country)

Depending on the product availability in the warehouse, we may have a minimum order quantity (MOQ) requirement for wholesale customers which may vary from 5- 10 pallets to full loaded truck (32-33 pallets). This helps maintain efficiency in our operations and ensures a mutually beneficial business relationship.

The prices are already defined for wholesale quantities orders and our dedicated sales team is available to discuss your specific needs and provide you with a competitive quote based on the quantity and products you are interested in. Feel free to reach out to our sales department for more details. We look forward to serving you and providing you with the best value for your bulk purchases!

Our payments terms are 30% by bank payment on order confirmation and balance 70% by bank transfer before the load departure from our warehouse or before unloading the goods at customer’s place. Please be advise that we do not accept Letter of Credits and Escrow payments.

Shipping is handled with utmost care and efficiency. We work with reliable shipping partners to ensure timely delivery of your wholesale purchases.

Upon placing the order, our dedicated team will process it promptly, carefully packing the products to ensure they are well-protected during transit. The typical turnaround time for order processing and shipping depends on several factors, including the size of the order, product availability, and the shipping method chosen.

Shipping costs for wholesale orders are calculated based on factors such as the destination, weight, and dimensions of the package. These costs will be provided to you during the ordering process, allowing for transparency and accurate budgeting.

If you have any specific shipping requirements or questions regarding the shipping
process for your wholesale order, our sales team is always available to assist you.

Yes, we do ship internationally! We are pleased to offer worldwide shipping for our wholesale orders. Wherever your business is located, we can deliver our products directly to your indicated place. Simply provide us with the necessary shipping information during the ordering process, and our team will ensure a smooth and reliable international shipment.

We understand the importance of ensuring product quality and suitability before placing a wholesale order. To request samples, please reach out to our sales team and provide them with the details of the products you are interested in. They will guide you through the process and inform you of any associated costs, if applicable.

Please note that sample availability may vary depending on the specific products and quantities requested. However, we make every effort to accommodate sample requests to help you make informed decisions about your wholesale purchase.

We have a comprehensive return policy in place for wholesale orders to ensure yoursatisfaction. If you encounter any issues with the products received, please notifyyour account manager within 4 days of delivery. We will work closely with you toaddress the situation promptly.

Please note that for returns to be eligible, the products must be in their originalcondition and packaging. Additionally, we may require documentation such as ordernumbers, product photos, or any other relevant information to facilitate the returnprocess.

Upon receiving the returned items, our team will thoroughly inspect them to verifytheir condition. Depending on the circumstances, we will offer a replacement, storecredit, or a refund for the returned products, excluding the transport costs.

To initiate a return or for further assistance, please contact our customer supportteam directly. They will guide you through the process and provide any necessaryinstructions.

We strive to provide excellent customer service and ensure your satisfaction with ourwholesale orders. Your feedback and concerns are important to us, and we arecommitted to resolving any issues promptly and efficiently.

If you are interested in customized packaging or private label solutions, pleasecontact our customer support team or our dedicated wholesale department. They willguide you through the process and provide you with more information on theavailable options, including design templates, minimum order quantities, and anyassociated costs.

We value the opportunity to help you create a strong brand presence and offercustomized or private label packaging solutions. Our team is dedicated to providingyou with the necessary support and guidance throughout the process.

FMCG (Fast-Moving Consumer Goods) – are products sold quickly and affordably,such as packaged foods, beverages, and common drugs. The key characteristics ofFMCG products are their high turnover rates, affordable price, and medium shelf life.These products are typically essential items that consumers use daily and need toreplace or replenish regularly, leading to steady demand. FMCG companies play acrucial role in the global economy, catering to the basic needs of consumers andadapting to changing consumer trends and preferences. Their ability to innovate andefficiently manage supply chains directly impacts their success and growth in thehighly competitive FMCG market.

Yes, we can accommodate bulk orders of sweets, snacks, and drinks. We offer avariety of options to meet your needs, providing quality products at competitiveprices. Whether you’re planning a large event or looking to stock up for yourbusiness, our bulk ordering process is designed to make it convenient and cost-effective for you.

To inquire about bulk orders, please contact us directly (email:hello@fmcgexcellencebv.eu) and one ofour sales managers will take care about your order. We are committed to ensuring asmooth and satisfactory experience for our customers, offering flexibility in quantitiesand a diverse selection of products.