Terms & Conditions - FMCG-Excellence B.V.

Our Terms & Conditions

At FMCG-Excellence B.V, we are committed to timely shipments at competitive prices to ensure optimum customer satisfaction. Once an order is placed for any of our products, communication will occur via emails, calls, or faxes to specify details regarding quality, quantity, packing, delivery, payment terms, etc.

• Formal Letter of Offer: We send a formal letter of offer to the buyer.
• Draft Contract: For large orders, a draft contract is issued to agree on all terms, guaranteeing both buyer and seller.
• Order Confirmation: The buyer confirms the order quantity and sends company details for the proforma invoice.
• Proforma Invoice: A proforma invoice is prepared and issued to the buyer for payment confirmation based on the agreed payment terms.
• Shipment: Upon payment confirmation, the seller ships the order within 2–5 working days, depending on the order quantity.

We strive to build mutual relationships with our valued customers. Please review our terms and conditions to avoid future conflicts.

VISITING US

Visits to Jvs Holdings Aps are by appointment only. Appointment scheduling takes from 4 to 8 weeks. For more information and bookings, please send us an appointment email.

CONTRACTS

We advise buyers to review each contract page, as signed contracts take immediate effect. Any later adjustments are considered null and void.

PROFORMA INVOICE

Buyers must be aware that proforma invoices are issued only after seller and buyer agreements. Payment is expected within 2-3 working days once the proforma invoice is issued.

SHIPMENT & DELIVERY

All shipping documents are scanned and emailed to buyers immediately upon shipment departure, with originals sent via DHL or FEDEX Express delivery.

PAYMENT TERMS

All payments must be made via international wire transfer to one of our bank accounts in Poland, South Africa, France, Germany, Hungary, Turkey, Portugal, or Greece. Consignments are shipped after payment confirmation in our bank account as specified in the signed invoice. Please contact us via phone/email after making a payment for confirmation.

Our payment terms are strictly T/T payment. Clients must email us the scanned proof of payment from their bank to release the order for shipment. Clients are responsible for all bank transfer fees. Shipment booking confirmation will not occur until the payment deposit is received in our account.

REFUNDS

In case of cancellation or dispute after payments, we offer refunds within 1 to 2 weeks. Refund amounts depend on the trade terms and can be up to 100%.

DOCUMENTATIONS

We reserve the right to refuse disclosure of some documents related to our suppliers to protect their information.

OUR RIGHTS

We reserve the right to cancel orders we are not satisfied with (applicable to minimum orders, delivery conflict ports, etc.) and to choose our customers respectively. For more information regarding our terms and conditions, please contact us for clarification.

SHIPPING TERMS

Our clients can choose from the following shipping methods, which may affect the cost of goods based on the cost of shipment:

• Air Freight Delivery: This is the fastest mode of transportation but also the most
expensive.
• Marine Shipments: Standard delivery takes 12 to 20 days depending on the
destination port, with an express option available for less than 15 days.
• Truck Delivery (Inland – EU): Applicable to EU countries and some non-EU
countries around the European Union. This delivery takes a maximum of 7 days.

All shipping documents are scanned and emailed to buyers immediately upon shipment
departure, with originals sent via DHL or FEDEX Express delivery.